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This website is operated by FYONNA. Throughout the site, the terms “we,” “us,” and “our” refer to FYONNA.
FYONNA offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms”, “Agreement”), including any additional terms and policies referenced herein and/or available by hyperlink.
These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.
Article 1 – Definitions
Cooling-off period: The period within which the consumer may exercise the right of withdrawal.
Consumer: A natural person not acting in the course of a trade or profession who enters into a distance contract with the entrepreneur.
Day: Calendar day.
Continuing performance contract: A distance contract relating to a series of products and/or services with a recurring delivery or purchase obligation.
Durable medium: Any means that enables the consumer or entrepreneur to store information for future reference and unchanged reproduction.
Right of withdrawal: The consumer’s right to withdraw from the contract within the cooling-off period.
Entrepreneur: FYONNA, the natural or legal person who offers products and/or services remotely to consumers.
Distance contract: An agreement concluded exclusively through one or more means of distance communication.
Means of distance communication: Tools such as telephone, internet, or email, without simultaneous physical presence of both parties.
Article 2 – Identity of the Company
Company: FYONNA
Registered office: [Insert location]
Email: info@fyonna.com
Company registration number: [Insert if applicable]
Article 3 – Applicability
These Terms apply to every offer, order, and distance contract between us and the consumer.
Before the agreement is concluded, the text of these Terms will be made available or, upon request, sent free of charge.
If the contract is concluded electronically, these Terms will be made available in a manner that allows them to be stored and reproduced.
Article 4 – Offers and Prices
All offers are non-binding. Obvious errors or typographical mistakes do not bind us.
Product images are intended to represent the products as accurately as possible, but colors may vary.
Prices do not include customs duties or import VAT; such charges are the customer’s responsibility and may be collected directly by the courier or postal service.
All prices are subject to printing and typographical errors.
Article 5 – Contract Formation
A contract is concluded when the consumer accepts our offer.
When an order is placed electronically, we will confirm receipt immediately via email.
We reserve the right to reject orders after a credit check or for other valid reasons.
Article 6 – Right of Withdrawal
Consumers have the right to withdraw from the contract within 14 days without giving any reason.
The period begins on the day the goods are received.
To exercise this right, the consumer must notify us in writing (e.g., by email).
After cancellation, the product must be returned within 14 days.
Article 7 – Return Costs
The consumer bears the cost of return shipping.
Any payments already made will be refunded within 14 days after receipt of the returned goods or proof of shipment.
Article 8 – Exclusions from the Right of Withdrawal
The right of withdrawal does not apply to, among others:
- Custom-made or personalized goods
- Hygiene products where the seal has been broken
- Perishable goods
- Opened audio/video recordings or software
Article 9 – Delivery
Orders are delivered to the address provided by the customer.
The maximum delivery time is 30 days. If this period is exceeded, the consumer may cancel the contract.
The risk of loss or damage passes to the consumer upon receipt.
Article 10 – Warranty
Statutory warranty rights apply.
Defects must be reported in writing within 14 days of receipt.
Warranty claims do not apply in cases of improper use or third-party interference.
Article 11 – Payment
Payments must be made within 7 business days of the agreement, unless otherwise agreed.
In the event of late payment, reminder fees and interest may be charged.
Article 12 – Complaints
Complaints must be submitted within 7 days of discovering the issue.
We aim to respond within 14 days.
If no amicable solution is reached, a dispute resolution process may be initiated.
Article 13 – Additional Online Store Conditions
The use of our services for illegal or unauthorized purposes is prohibited.
Content from our site may not be reproduced, copied, or used commercially without written permission.
External links and third-party tools are used at your own risk.
User comments must not violate the rights of others. We reserve the right to use submitted content without restriction.
Article 14 – Liability
Use of our Services is at your own risk.
We are not liable for damages or losses arising from the use of our website or products, except where required by law.
Article 15 – Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Article 16 – Termination
Either party may terminate this Agreement at any time.
We reserve the right to suspend or terminate access to the Services immediately in case of violations of these Terms.
Article 17 – Governing Law
These Terms are governed exclusively by the laws of [insert applicable country], even if the consumer resides abroad.
Article 18 – Changes to the Terms
The most current version of these Terms is always available on our website.
Changes take effect immediately upon publication.