Polityka prywatności

FYONNA operates this store and website, including all related information, content, functions, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”).
FYONNA is powered by Shopify, which enables us to deliver these Services.

This Privacy Policy explains how we collect, use, or share personal data when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.
If there is a conflict between our Terms and this Privacy Policy, this Policy takes precedence regarding the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you confirm that you have read this Policy and agree to the collection, use, and disclosure of your data as described herein.

What Personal Data We Collect

“Personal data” means information that identifies or relates to you directly or indirectly. It does not include anonymized or aggregated information that cannot reasonably be linked to an individual.
Depending on how you interact with our Services, where you reside, and as permitted by applicable law, we may collect the following categories of personal data (including inferences drawn from such data):

  • Contact details: Name, mailing address, billing address, shipping address, phone number, and email address.
  • Financial information: Credit/debit card numbers, account details, payment confirmation, transaction data, and payment methods.
  • Account details: Username, password, security questions, configurations, and preferences.
  • Transaction data: Items viewed, added to cart, wish-listed, purchased, returned, exchanged, or canceled, as well as past transactions.
  • Communications: Any information you provide when contacting us, such as customer support requests.
  • Device information: Data about your device, browser, IP address, and unique identifiers.
  • Usage information: How you interact with our Services, including browsing activity, timestamps, and engagement behavior.

Sources of Personal Data

We may collect personal data from the following sources:

  • Directly from you: When you create an account, place an order, contact us, or otherwise share information with us.
  • Automatically through the Services: From your device, browser, or via cookies and similar technologies when you visit our website.
  • From service providers: When our partners collect or process personal data on our behalf (e.g., payment processors, logistics partners).
  • From partners or third parties: For example, marketing or advertising partners.

How We Use Your Personal Data

Depending on your interaction with us and which Services you use, we may use your personal data for the following purposes:

  • To provide, personalize, and improve our Services:
    Including order fulfillment, payment processing, account management, delivery, returns, and customer support.
    We may also use your data to customize your shopping experience or suggest products relevant to your preferences.
  • Marketing and advertising:
    To send you promotional emails, SMS, or display ads (including personalized ads) based on your interactions or purchases.
  • Security and fraud prevention:
    To authenticate your account, detect or prevent fraudulent or illegal activities, and ensure a secure user experience.
  • Communication:
    To respond to your inquiries, provide customer service, and maintain our business relationship with you.
  • Legal compliance:
    To comply with applicable laws, respond to lawful requests, or enforce our Terms and policies.

How We Share Personal Data

Under certain circumstances, we may share your personal data with third parties for legitimate purposes, including:

  • With Shopify and service providers that enable or support our business operations (e.g., IT management, payment processing, fulfillment, data analysis, shipping).
  • With business and marketing partners that help us advertise or personalize offers based on your online activity.
  • With your consent, for example when integrating with social media widgets or third-party login systems.
  • Within our corporate group or affiliates.
  • In business transactions (e.g., merger, acquisition) or when required by law to protect rights and enforce policies.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes certain data about your use of the Services to provide and improve them.
Data you submit through our store may be transferred to Shopify or to third-party processors located in other countries.
Shopify may use data from your interactions with our store and other merchants to enhance its platform.

In such cases, Shopify is responsible for processing your personal data.
You can read more about how Shopify handles your data and your rights here:
👉 https://www.shopify.com/legal/privacy

Third-Party Links

Our Services may contain links to third-party websites.
We are not responsible for their privacy or security practices.
We recommend reviewing the privacy policies of any external websites you visit.
Sharing information publicly (e.g., on social media) means that others may access it without restriction.

Children’s Data

Our Services are not intended for use by children.
We do not knowingly collect personal data from anyone under the age of 16.
If you believe your child has provided us with personal data, please contact us at info@fyonna.com, and we will delete it.

Data Security and Retention

We implement reasonable safeguards to protect your data, but no system is completely secure.
We retain your data for as long as necessary to provide our Services, fulfill legal obligations, resolve disputes, or enforce agreements.

Your Rights

Depending on where you live, you may have the following rights regarding your personal data:

  • Right to access your personal data.
  • Right to request deletion (“right to be forgotten”).
  • Right to correct inaccurate data.
  • Right to data portability.
  • Right to opt out of targeted advertising or data sharing.
  • Right to withdraw consent (where applicable).

To exercise these rights, contact us at info@fyonna.com.
We may need to verify your identity before processing your request.
You may also appoint an authorized agent to act on your behalf, subject to verification.

If you reside in the UK or the EU, you may also have the right to object to processing or restrict processing under applicable data protection laws.

Complaints

If you have concerns about how we process your personal data, please contact us at info@fyonna.com.
You may also lodge a complaint with your local data protection authority.

International Transfers

Your data may be transferred and processed outside your country of residence.
When transferring data outside the European Economic Area or the UK, we rely on recognized transfer mechanisms such as the EU Standard Contractual Clauses or equivalent safeguards.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons.
We will post the revised version on this page and update the “Last Updated” date accordingly.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, you can reach us at:

FYONNA LTD
71–75 Shelton Street
London, ENG, WC2H 9JQ, United Kingdom
📧 info@fyonna.com