Polityka wysyłki

All orders are processed within 2 business days after arriving at our warehouse.
The standard delivery time is typically 5–10 business days after dispatch, depending on the availability of the shipping carrier and the destination.
Please note that in rare cases, delays may occur due to customs clearance, unexpected inspections, or carrier-related issues.

Where can I track my order?

Once your order has been shipped, you will receive an email confirmation with your tracking number.
You can use this number to track your delivery online.

Which countries do we ship to?

We currently ship within Europe.
If your country is not supported by our logistics network, we will notify you as soon as possible and make the necessary adjustments to your order.
For questions about our shipping destinations, please contact us at info@fyonna.com.

Can I change my shipping address?

Address changes can be requested until 11:00 PM (CET, +1 GMT) on the same day your order was placed.
To update your address, please contact us at info@fyonna.com as soon as possible.

Can I ship to a different address than my billing address?

Yes, you can have your order shipped to a different address than the billing address.

How are orders shipped?

Orders are shipped on regular business days, excluding public holidays.
Orders placed on Saturdays or Sundays will be shipped on the following Monday.

Possible Delays and Extended Delivery Times

We strive to meet the estimated delivery times; however, in some cases, delays of up to 30 days after dispatch may occur — especially due to customs procedures, local postal handling, or seasonal demand peaks.
We appreciate your patience and understanding in such cases and assure you that we do everything possible to deliver your order as quickly as possible.